Appointment Policies

Cancellation Policy

While we value your business immensely, we also have to be respectful to clients on our waitlist as well as our busy artists.  All cancellations within 24 hours will be charged 50% of the reserved service fee.  A “no show” will result in 100% of the reserved service fee.  If an appointment is booked within 24 hours, it must be canceled 4 hours before the appointment or there will be a charge of 50% of the reserved service fee.  Thank you for your understanding.

Late Arrival Policy

All appointments begin and end on time so that the next client is not delayed.  If the appointment does not start on time, the service time will be reduced accordingly, and you will still be required to pay full price. If a client is more than 20 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation. We regret that late arrivals will not receive an extension of the scheduled appointment time. In special cases, and when our schedule allows, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival. 

Appointment Reminders

As a courtesy, we will email, call or text you to remind you of your appointment prior to your scheduled date and time. If we cannot reach you, it is your responsibility to remember all scheduled appointments. 

Child Policy  

Due to the intimate studio space at LASH, we cannot accommodate the needs of children while preserving the atmosphere we believe is so important to every client who enters our boutique.  We ask that you make child care arrangements prior to your appointment.  Please respect this policy and accept our appreciation for your understanding.