FAQ

What are Eyelash Extensions?

Eyelash Extensions are an entirely new method of enhancing the length and thickness of your own natural eyelashes and are perfect for special occasions or for day-to-day wear.  Lash extensions are single strands of synthetic eyelashes that are curved to replicate a natural eyelash.  They are applied to each individual natural upper eyelash one-by-one for a natural, beautiful and luscious look.  Traditional false lashes usually last only a few days to a week, often looking unnatural and feeling heavy on your eyes.  Our lash extensions are weightless and are very comfortable on the eyes.  The adhesive is formulated for a permanent bond and dries soft on lashes so they remain flexible and bouncy. 


How long will a set of Eyelash Extensions Last?

When applied properly, your extensions will last the length of the natural growth cycle of your eyelashes which may last up to two months.  Results will differ based on daily activities and general after-care will ultimately affect how long the extensions last.  We recommend getting a touch up every 3 to 4 weeks.  Your natural eyelashes shed every 45 - 60 days due to the natural growth cycle and are naturally replaced with the growth of a new eyelash.  Again, this may vary from client to client due to your natural lash cycle.  Touch ups generally take a short time and are relatively inexpensive.


How are the extensions applied?

You will lay comfortably on a massage table with your eyes closed for the duration of the application.  The extension of appropriate length, thickness, and curl is selected, dipped in a tiny amount of surgical-grade adhesive, and attached near the base of one natural eyelash.  Many clients fall asleep during this relaxing procedure.  

Will my natural lashes be damaged?

No.  The most important thing is to make sure you are having them properly applied by a highly-trained licensed and certified lash extension artist.  The adhesive dries very soft on lashes, allowing the lashes to stay flexible and bouncy just like your own lashes.  In fact, many people’s lashes become healthier as a result of wearing eyelash extensions because there is no need to wear mascara or curl your lashes anymore, which can be very damaging to lashes. 

We have many clients that have been with us for 5+ years and their natural lashes are strong and healthy. In the field of lash extensions, "lash artists" are not always licensed estheticians or certified lash artists, therefore, they do not properly isolate your natural lash (which results in lashes glued together) or they will apply very heavy lashes (we use the lightest weight lashes on the market). 

Are volume Lashes the same as cluster lashes?

NO! Volume lashes are not to be confused with cluster lashes. Cluster lashes are a quick and easy alternative to volume lashes. Cluster lashes are pre-made fans with 4-7 synthetic fibers bound together at their base with a tiny plastic knot. Cluster lashes are heavy and not customizable. Volume lashes are custom made lightweight fans that your lash artist builds and applies during your lash appointment. Volume lashes are much healthier for your lashes and result in a much cleaner look than cluster lashes.

Can I wear EYE make-up to my lash appointment?

It’s required that your eye area be clean and completely free of makeup. You can wear moisturizer and foundation but no liquid liner or mascara. Your lash artist will ask you to remove any makeup around your eye area before the start of your appointment. Come prepared with a clean eye area so your artist has the most time possible to spend on your lashes.

How soon before my special event can I get my lashes done?

We recommend at least 2 days before your scheduled event.  If you have never had lash extensions applied before, we recommend coming in 2-3 weeks prior to your event for a full set, then book a lash fill a few days prior to the actual event date. As with any beauty enhancing treatment, it may take time to adjust to your new look.

I don’t have any natural lashes, am i still a good candidate?

Lash extensions are applied to your natural lashes, therefore, the amount of natural lashes you have is extremely relevant. If you have short weak natural lashes or small gaps in your lash line, volume lashes are perfect for you. Volume lash extensions are extremely lightweight and highly customizable, which allows gaps to be filled and a beautiful full lash line to be built. If you have extremely sparse natural lashes, we recommend getting started on LATISSE™, which we sell at LASH or another growth stimulant of your choice. Using LATISSE™ for a period of 2 months, will significantly strengthen and lengthen your lashes creating a perfect canvas for lash extensions.

How do I take care of my new Eyelash Extensions?

Following all after-care instructions will aid in extending the life of your lash extensions.  The first 48 hours following your application are most crucial.  Care must be taken not to rub your eyes, pull your lashes, or scratch (this may cause your lashes to fall out prematurely).  Gently cleanse around the eye region with Borboleta Lash Bath using a Borboleta lash cleansing brush or your fingers.  Also, any cleansers and cosmetics containing glycols and carbonate can loosen the bond of the lash extensions. In the shower, you should avoid direct water spray on your extensions, do not use a steam bath, swim, or wash your face directly with hot water during your initial 24 hours post application.

All after care products including, oil free make-up remover, Lash Bath and lash cleansing brushes can be purchased at LASH.


Can I swim, shower, exercise, or visit a spa while wearing Eyelash Extensions?

Yes, but steam, excessive water, and oils do weaken the bond of the adhesive so if you are doing hot yoga everyday or swimming/wearing tons of sunscreen, etc. you may need to come in closer to 2-2.5 weeks instead of the usual 3-4 week rotation. We recommend that you do not wash or wet your lashes for 4 hours after the eyelash application to allow your lashes to “set” completely. 


Can I apply mascara to Eyelash Extensions?

Yes, even though one of the greatest benefits of Eyelash Extensions is eliminating the need for mascara on a daily basis.  Having extensions actually gives the illusion of wearing mascara.  DO NOT USE OIL-BASED OR WATER-PROOF MASCARA as these can dissolve the bonding agent and shorten the life of your extensions causing them to fall out sooner.  Care also needs to be taken in washing off the mascara being careful to use only water-based make-up remover, such as Lash Bath.  With volume lash extensions, we recommend you do not wear mascara.  


Can I use eyelash curlers with Eyelash Extensions?

We do not recommend using mechanical eyelash curlers on your eyelash extensions as these curlers will damage the extensions and possibly your own natural lashes.


Can the extensions be removed?

Yes, they can easily be removed by your lash artist.  Please do not attempt to remove any lashes on your own as you could damage your natural lashes this way.  


What if I have an allergic reaction?

An allergic reaction to the adhesive is extremely rare (generally, they can cause red/itchy/puffy eyes). When an allergic reaction does occur, symptoms typically resolve within 48 hours. 

** If you suffer from seasonal allergies, lash extensions can sometimes contribute to the symptoms of your seasonal allergies when you already have very sensitive, irritated eyes.

Here are a few at-home tips which can provide relief if you feel you are having an allergic reaction:

• Take an antihistamine medication such as Benadryl

• Use an OTC antihistamine eye drop such as Zatidor

• Apply a cool compress to the eye lid area


PRO Tips:

• Save the caffeine for after your appointment

•Before your first LASH appointment, take a look at the many different lash applications on our instagram @NashvilleLASH and reference photos of lash styles you like

•Arrive 10 minutes prior to your first appt for new client paperwork

•Bring headphones and a listening device to. Have a playlist or podcasts lined up to listen to during your LASH appointment.

Cancellation Policy

While we value your business immensely, we also have to be respectful to clients on our waitlist as well as our busy artists.  All cancellations within 24 hours will be charged 50% of the reserved service fee.  A “no show” will result in 100% of the reserved service fee.  If an appointment is booked within 24 hours, it must be canceled 4 hours before the appointment or there will be a charge of 50% of the reserved service fee.  Thank you for your understanding.

Child Policy  

Due to the intimate studio space at LASH, we cannot accommodate the needs of children, while preserving the atmosphere we believe is so important to every client who enters our studio.  We ask that you make child care arrangements prior to your appointment.  Please respect this policy and accept our appreciation for your understanding.

Late Arrival Policy

All appointments begin and end on time so that the next client’s appointment is not delayed.  If the appointment does not start on time, the service time will be reduced accordingly, and you will still be required to pay full price.  We regret that late arrivals will not receive an extension of the scheduled appointment time. In special cases, and when our schedule allows, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival. 

Appointment Reminders

As a courtesy, we will email, call or text you to remind you of your appointment prior to your scheduled date and time. If we cannot reach you, it is your responsibility to remember all scheduled appointments.